Client Satisfaction Summary
Feedback from Students Receiving Counseling Services*
Client Satisfaction Summary | ||
---|---|---|
Academic Years | ||
2015-2016 | 2017-2018 | |
% of students citing personal benefits | 100% | 100% |
% of students reporting satisfaction w services | 97% | 100% |
Wait time for first appointment | 4.5 | 4.4 |
Return appointment scheduling | 4.7 | 4.5 |
Attractiveness of Office Area | 4.1 | 4.3 |
Location of Campus | 4.0 | 3.8 |
Receptionist staff | 4.6 | 4.8 |
Comments from UCWC clients:
- "Fabulous services!"
- "I have had a great experience and it has helped a lot."
- "Excellent service, excellent staff."
- "Thank you so much for having these services available cost free for students."
- "My counselor made me feel really comfortable."
- "I'm very grateful for all the help everyone in this department has given me."
- "Very thankful these services are provided."
- "Everything has been excellent."
- "Excellent place to get help!"
- "Great experience."
*Feedback reported on surveys completed after attending four or more counseling sessions